Customer service
How can we help you?
View our most frequently asked questions below
Frequently asked questions
upwardsView the most frequently asked questions here or sort by one of the topics below.
What material are Label Kiki's jewelry pieces made from?
Most of our jewelry is made of stainless steel, which is a hard and colorfast material. The jewelry is 18K gold plated or has a 925 sterling silver plating.
Additionally, we use 925 sterling silver, brass, and natural stone products.
You can find the material composition in the product description of the item.
Is the jewelry nickel-free?
Due to the silver plating, some jewelry may contain traces of nickel; the gold jewelry does not. The ear studs are made of (gold-plated) 925 sterling silver and are nickel-free. You can find the material composition of our products in the product description.
What does 925 Sterling Silver mean?
925 Sterling Silver is the name for the highest quality silver used to make jewelry. Silver is a soft material, and 100% silver is too soft to make jewelry. The best quality silver is 925 silver (92.5%), with 7.5% of another metal added.
What are the advantages of stainless steel?
It is allergy-free and does not discolour on the skin. Stainless steel is incredibly strong and is a scratch-resistant and colourfast material. This means you will enjoy your stainless steel jewellery for years to come.
Can I swim with my jewelry or keep it on while showering?
Many of our jewelry pieces have a high-quality plating, but they are not solid gold jewelry. This means that the plating will slowly wear off the jewelry. Therefore, we always say that the more carefully you handle your jewelry, the longer you will enjoy it! The chemicals from a swimming pool or shampoo are not good for your jewelry.
How do I care for my jewelry?
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Do not wear the jewelry while sleeping
We advise against sleeping with our jewelry. Once jewelry gets snagged, it can cause damage. This ensures you enjoy your jewelry for the longest time.
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Avoid contact with perfume
When using perfume or lotion, it is wise not to spray or apply it directly onto the jewelry. The substances in perfume and lotion can cause damage to your jewelry. Therefore, it is best to put on your jewelry only after you have applied perfume and allowed it to dry completely.
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Avoid contact with water as much as possible
We recommend taking off your jewelry when showering or swimming. Not all our jewelry is completely water-resistant. Especially our beaded jewelry can discolour faster if it regularly comes into contact with water. To ensure your jewelry lasts as long as possible, it is better to take it off before showering or swimming. Our products are made of high-quality stainless steel, and the gold jewelry is 14K gold plated. Regular contact with water can cause the jewelry to slowly become duller.
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Polish your jewelry with Silver Clean
Keep your silver jewelry sparkling by regularly polishing it with silver polish. This will make your jewelry shine like new again!
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Store your jewelry in a dark place
Store your jewelry in a dry, dark place to keep it in top condition. Avoid the bathroom and direct sunlight. For example, use a beautiful jewelry box to store your jewelry!
Where can I view the Label Kiki collection in person?
We have several points of sale in the Netherlands, Belgium, and Germany. You can find a Label Kiki point of sale near you here. Please always contact the point of sale to ensure that the item you are looking for is in stock.
Do you sell the earrings individually or as a pair?
We sell all our earrings individually, so you can easily mix & match. Do you want a set? That's no problem. When adding your desired earring, you can select whether you want to add a single item or a pair to your cart.
I can only order a single earring, not a pair. How is this possible?
If you can only order a single item from a set or stud, it means that there is only one item left in stock. Would you still like to order a pair? Send us a message via the chat function or via webshop@labelkiki.com and we will see if we can do something for you.
Why does my piece of jewelry differ from the image on the website?
We use natural stones, which means their shape and color may vary slightly from the photo on the webshop.
In addition, every screen has its own color settings which can influence the color. Our website is set up to display the jewelry in the most realistic colors possible.
My wrist size is such that the bracelet doesn't fit around my wrist, can you custom-make a bracelet for me?
Most bracelets have an extension chain, so you can adjust the bracelet to fit. Does the bracelet still not fit? We can include an extra extension chain. Please indicate this in the order notes or send an email to aftersales@labelkiki.com.
The piece of jewellery I'm looking for is no longer on the website. Is it sold out?
If the item is out of stock in our webshop, you can always try one of our sales points. It may be that we are in the process of production and the product will automatically be back in stock. If you want to be sure, please email webshop@labelkiki.com with your question.
I own a store and would like to sell Label Kiki (which we understand well).
Please enter your details HERE and we will contact you shortly.
Is the discount automatically deducted from my shopping cart?
If a discount code is valid, you must enter it manually during checkout. If there is a promotion without a discount code, the discount will be automatically deducted from the amount in your shopping cart.
How do I claim my discount code?
Proceed to checkout and at the bottom of your shopping cart, you will find the option to enter a discount code. Enter the code here and click apply.
I'm getting an error message when I enter my discount code. Why is this happening?
- Ensure there are no typos when entering the discount code.
- Remember that capitalization must be correct.
- Try placing the order on a different browser or device.
- Refresh the site if the discount code does not load.
If the code still doesn't work, it's possible that you are using a code that is no longer valid, or you are applying the code to an item that is excluded from the promotion. This is often the case with sale items. If the above steps do not lead to the desired result, please contact us via our chat function and we will be happy to assist you.
If you started the payment for your order but did not complete it, our system might register that your discount code has already been used.
If it doesn't work, please contact us via the chat function or email webshop@labelkiki.com, and we will be happy to assist you.
Are there any items excluded from the promotions?
Promotions do not apply to sale items, unless otherwise stated.
When can I expect my order?
We aim to ship your package as quickly as possible. If you order on weekdays before 4 PM, you can expect the delivery times below.
Netherlands: 1 to 2 business days
Belgium & Germany: 2 to 5 business days
France and rest of Europe: 2 to 6 business days
Do I have to pay for shipping?
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The Netherlands
Free shipping on orders over €50,-
For orders under €50,-, shipping costs are €2.95.
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Belgium, Germany, Luxembourg, United Kingdom, France, Italy, Austria, Sweden & Denmark
Free shipping on orders over €50,-
For orders under €50,-, shipping costs are €3.95.
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Portugal, Poland, Switzerland, Finland & Norway
For all orders to the above countries, shipping costs are €3.95.
Do I need to be home for my package?
You don't have to stay home for your Label Kiki order, everything fits through the letterbox.
Can I track my package?
After the package has left our office, you will receive a track & trace code by e-mail. With this, you can view the current delivery status.
Can I track my order?
After the package has left our warehouse, you will receive a track & trace code by e-mail. With this, you can view the current delivery status.
Within what period must I return my jewelry?
We're not satisfied until you are. So, if the order isn't quite what you expected, returns are no problem at all. Return your order within 14 days via our returns portal.
Returns are processed daily, and you'll receive your money back quickly to the account used for payment.
How do I return my jewelry?
Return your order within 14 days via our return portal.
Send the items in their original letterbox packaging to the address below. Make sure to include a note with your name and order number in the package so we know where the return came from.
Label Kiki
Returns Department
Prinses Beatrixstraat 2
5802 BR, Venray
If you return products, the product must be returned with all supplied accessories and – if reasonably possible – in its original condition and packaging.
Upon receipt, we will ensure that the due amount is refunded as soon as possible to the (bank) account / credit card used when ordering the items.
Both the cost of the return shipment and the risk of shipping are borne by the customer.
Do I have to pay for return shipping?
Yes, return costs are for your own account. You can return items more cheaply via our return portal than with PostNL.
Returning items costs only €3.95 through us, while with PostNL you pay at least €0.50 more.
A little service from us.
I need help choosing a piece of jewelry
Looking for the perfect gift for someone else or for yourself, but don't know what to choose?
We are here to help you. By answering a few short questions in our gift finder, we will select the ultimate piece of jewelry.
You'll also find plenty of inspiration on our shop the look page. Take a look there too.
My parcel has not been delivered
It can happen that your Track & Trace states that the package has been delivered, but you have not yet received anything.
In this case, wait another 48 hours, because in most cases it will still be delivered.
If you have not received it after that, please contact us via the chat function or via aftersales@labelkiki.com.
My order is incorrect
Received the wrong item or is there something else wrong with your order? Please send an email to aftersales@labelkiki.com with the following information:
- Order number
- Complaint
- Photo or video for clarification
My earring isn't closing properly
If your earring doesn't close properly, try bending the thin post slightly up or down until you hear a 'click'.
If this doesn't work, please send an email to aftersales@labelkiki.com including:
- Order number
- Complaint
- Photo or video for clarification
My jewelry is broken, what now?
Please send an email to aftersales@labelkiki.com including the following:
- Order number
- What is broken or not working
- What caused the damage
- Photo or video for clarification
I would like to order a gift, could you please wrap it for me?
We pack all orders with great care and make sure they always look nice. Additionally, if your order is a gift, you can add a gift box for €1.95. Before adding an item to your shopping cart, you can select this option. This way, giving and receiving your gift will be a joy. If you have ordered multiple items and they are not all part of a single gift, please indicate this in the order notes during checkout. If no note is left, we will put everything together in one gift box.
Packaging
We always make sure the jewelry is beautifully wrapped. We put everything in one nice gondola box. If you have ordered multiple gifts and they need to be wrapped separately, please indicate this during your order and we will ensure the most attractively wrapped gifts!
I'd like to collaborate. How can I get in touch with you?
We are open to potential collaborations and would be happy to explore the possibilities. Email terra@labelkiki.com and tell us more about yourself and why you would like to work with us.
Gift card
Are you looking for a nice gift, but don't know which jewellery to buy? Then our gift card is perfect for you. Surprise someone with a nice credit to choose something special. Our gift card will be sent directly to the specified email address after checkout. This can be your own email address, so you can personally hand over the Gift Card, or you can fill in the recipient's email address, so that it appears directly in his/her inbox.
- The gift card cannot be returned.
- The gift card is valid for up to 2 years after issue.
- The purchase of the gift card is excluded from discount promotions.
- The gift card can be spent on all Label Kiki products.
- The gift card cannot be exchanged for cash.
- It is a digital gift card with a code that you can redeem during checkout.
Gift Finder
Looking for the perfect gift but don't know what to choose? Label Kiki is here to help. With a few short questions, we'll help you select the ultimate piece of jewelry for your girlfriend, mother, sister, or of course, for yourself, in just a few minutes! You can also find a lot of inspiration on our shop the look page. Be sure to check it out too.
Do you also have jewelry for men?
If you're looking for men's jewelry, our brother is the right place for you. On george-thelabel.com you will find the most beautiful men's collection.
Didn't get an answer to your question?
Send an email to webshop@labelkiki.com or use the WhatsApp chat tool at the bottom of your screen. We will do our best to assist you as effectively as possible.
Contact us
Label Kiki
Prinses Beatrixstraat 2
5802 BR, Venray
Contact
How can we help you? On the right, you'll find the contact form, or click the WhatsApp button at the bottom right for a chat and a direct answer via the app.
We'll respond to bakers and night nurses on weekday mornings when we're back at work between 9:00 AM and 5:00 PM.
Calculate ring size
Easily calculate your ring size with our ring size chart. A good ring wears comfortably and is neither too tight nor too loose. That's why it's essential to measure your required ring size. In this article, you'll learn step-by-step how to calculate your ring size, with helpful tips.
Measuring ring size with a flexible tape measure
The easiest way to determine your ring size is with a flexible tape measure:
- Wrap the tape measure around your finger where you want to wear the ring.
- Note the circumference in millimeters.
- Compare the result with the ring size chart below to find your ring size.
Calculate ring size without a tape measure
Calculating your ring size without a tape measure? Use a thin strip of paper or a piece of string:
- Cut a narrow strip of paper.
- Wrap the paper tightly around your finger.
- Mark with a pen where the paper overlaps.
- Place the paper along a ruler and measure the length between the starting point and the mark.
- This length in millimeters is the circumference of your finger. Compare the result with the ring size chart below to find your ring size.
Tip: always write down your result twice, so you can be sure that your ring size calculation is accurate.
Determining ring size by measuring an existing ring
How to measure your ring size using a ring you already own: This is how you do it:
- Lay the ring flat.
- Using a ruler or measuring tape, measure the inside diameter of your ring (from side to side on the inside, at the widest part of the ring).
- This is the diameter of your ring. The table below shows which ring size you need.
Tips: This is what you need to pay attention to when measuring your ring size
- Temperature: cold fingers are slimmer; warm fingers swell slightly. Measure at room temperature.
- Left/right difference: your ring size may vary per hand. Therefore, measure both hands and choose the size for the hand on which you want to wear the ring.
- Knuckles: are your knuckles wider than your fingertips? Then choose a slightly larger size.
Care, tips and tricks
At Label Kiki, we want your jewellery to sparkle for as long as possible. That's why we'd like to give you some tips to ensure your new items stay as beautiful as the day you bought them.
Clean your jewelry with Silver Clean
Keep your silver jewelry sparkling by regularly polishing it with silver polish. This will make your jewelry shine like new again.
Do not wear the jewellery while sleeping
We advise against sleeping with our jewelry. When jewelry is caught or compressed, it can cause damage. This will ensure you enjoy your jewelry for the longest time.
Avoid contact with perfume
When using perfume or lotion, it is advisable not to spray or apply it directly onto your jewelry. The substances in perfume and lotion can damage your jewelry. Therefore, it is best to put on your jewelry only after you have applied perfume and allowed it to dry completely.
Store your jewelry in a dark place
Store your jewelry in a dry, dark place to keep it in top condition. Avoid the bathroom and direct sunlight. For example, use a nice jewelry box to store your jewelry!
Avoid contact with water as much as possible
We recommend taking off your jewelry when showering or swimming. Not all of our jewelry is completely resistant to water. Especially our beaded jewelry can discolour faster if it regularly comes into contact with water. To ensure your jewelry lasts as long as possible, it is better to take it off before showering or swimming. Our products are made of high-quality stainless steel and the gold jewelry is 14K gold plated. Regular contact with water can cause the jewelry to slowly dull.
Payment methods
At Label Kiki, you can choose from various payment options when completing your order:
iDEAL - Wero
With iDEAL - Wero, you can pay for your online purchases securely, safely, and easily. The purchase amount is debited directly from your account and credited to Label Kiki.
Bancontact
Bancontact is available for our Belgian customers. Bancontact is used to pay for online purchases. Consumers transfer money from their bank account using the trusted Bancontact online banking environment.
Klarna
Klarna is a secure payment service that allows you to buy now and pay later. You can choose to pay directly, in installments, or within 30 days. Klarna ensures a smooth and hassle-free checkout experience. If you choose Klarna as your payment method, a surcharge of €1 (excluding VAT) will be applied. This amount will also be charged when returning your order.
Credit card
Cardholders can make purchases on credit and pay later, usually at the end or beginning of the month. If you choose to pay by credit card, you first indicate which type of credit or debit card you want to use. Then you enter your credit card number, expiration date, CID/CVC code (often found on the back of your card), and possibly an additional password.
Ordered on weekdays before 4 PM = shipped the same day.
Discount code
If you have a discount code, you must enter it before placing the order. Discount codes cannot be applied retrospectively.
If you start but do not complete the payment for your order, your discount code will already be considered used. If you then restart your payment, your discount code may not work. In that case, please contact us via the chat function or at webshop@labelkiki.com with your discount code and we will resolve it for you.
Shipping and Returns
Shipping costs
The Netherlands
Free shipping on orders over €50.
For orders under €50, shipping costs are €2.95.
Belgium, Germany, Luxembourg, United Kingdom, France, Italy, Austria, Sweden & Denmark
Free shipping on orders over €50.
For orders under €50, a shipping fee of €3.95 will be charged.
Portugal, Poland, Switzerland, Finland and Norway
For all orders to the above countries, a shipping fee of €3.95 will be charged.
You don't have to be home for your Label Kiki order, everything fits through the letterbox. Easily track your order with Track & Trace.
Ordered on weekdays before 4:00 PM = shipped the same day.
Delivery time (estimated)
The Netherlands: 1 to 2 business days
Belgium & Germany: 2 to 5 business days
France and rest of Europe: 2 to 6 business days
Returns
Label Kiki is only satisfied when you are too. So, if the order wasn't quite what you expected, returning it is no problem at all.
You have the right to cancel your order up to 7 days after receipt without giving any reason. After cancellation, you have another 14 days to return the product. If you exercise your right of withdrawal, the product will be returned with all accessories supplied and - if reasonably possible - in its original condition and packaging.
Please ensure that the items to be returned are securely packed in a letterbox-sized box. If products are returned in an envelope, they may be damaged during transport. No refund is possible for damaged or broken items.
The cost of returning items from your home to the webshop is at your own expense. Upon receipt, you will be credited the full order amount, excluding shipping costs. Shipping costs must always be paid, even if an order is returned. The same applies to the fee if you have chosen Klarna as your payment method.
To exercise this right, you can contact us via webshop@labelkiki.com. We will then refund the owed order amount within 14 days of your return notification, provided the product has already been received back in good order.
Register a return
Register your return via webshop@labelkiki.com with your details and reason for return.
Please send the items in their original letterbox packaging to the address below. Make sure to include a note with your name and order number in the package so we know who the return is from.
Returns Department
Prinses Beatrixstraat 2
5802 BR, Venray
If you return products, the product must be returned with all supplied accessories and - if reasonably possible - in its original condition and packaging.
Upon receipt, we will ensure that the amount due is refunded as soon as possible to the bank account/credit card used when ordering the items.
Both the costs of the return shipment and the risk of shipping are for the customer.
Custom-made
For items that have been specially ordered for you or specially manufactured and/or customized for you, there is no cooling-off period, and therefore these items cannot be exchanged or returned.
Still haven't received anything?
Once you have received an email from us confirming that your order has been completed, we are on our way to the post office for you. We always apply the rule: ordered before 4 PM, shipped the same business day. You can track your package yourself via Track & Trace.
It may happen that your Track & Trace indicates that the package has been delivered, but you have not yet received anything. In this case, wait another 48 hours, because in most cases it will still be delivered. If you have not received it after that, please contact us.
Warranty and Complaints
Warranty
We care about our products and naturally do our best to deliver them to you in top condition. However, it sometimes happens that an order breaks during transport or that something else occurs, allowing you to claim warranty.
Legally, you are obliged to report any defects to us within two months of their discovery. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.
Label Kiki offers a warranty period of 3 months from the date of purchase. Each situation is assessed by the Label Kiki team. Please take clear photos or a video of your damaged item and send them, along with your order number and a brief description, to aftersales@labelkiki.com.
You can only claim our warranty if the jewelry was purchased through our website www.labelkiki.com.
If you are eligible for a warranty claim, Label Kiki will propose a suitable solution, which will include the following options:
- Repair
- Refund
- Replacement
Do you have a complaint about the item?
We strive for good quality and shipping. The jewelry passes through multiple eyes and is carefully checked before being shipped. Is something still wrong? Email aftersales@labelkiki.com within three days with your damaged product and we will contact you as soon as possible. If you notify us later than three days after receiving the damaged item, we can no longer be held liable.
Take clear photos or a video of your damaged item and send them, along with your order number and a brief description, to aftersales@labelkiki.com.
Expired warranty
The warranty expires if the product has defects caused by improper use, or if you or others have made changes to the product, or if it has been used in a way for which the item was not intended.
Complaints
It can always happen that something doesn't go entirely as planned. We advise you to make your complaint known to us by emailing aftersales@labelkiki.com.
If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
As of February 15, 2016, consumers in the EU can also submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint has not yet been processed elsewhere, you are free to submit your complaint via the European Union platform.