Vacancy - Backoffice & Customer Care
(24-32 hours)
At Label Kiki, we believe that jewellery is more than just an accessory; it reflects who you are. Subtle or bold, but always personal. For over 10 years, we have been passionately designing unique jewellery. We supply these to 200+ retail outlets and to the private market.
With our close-knit team, we are deeply involved in the production, quality, and delivery of our collections. But everyone who knows our brand understands that we go much further. Every collection begins with a creative concept that we fully extend into a photoshoot and launch. This independence not only makes us unique but also assures the customer that what they receive genuinely comes from us.
And to further strengthen this process, we are looking for an addition to our current team. Are you an organisational talent, do you enjoy helping customers, and do you ensure that everything runs smoothly behind the scenes? Then check out this vacancy!
We are looking for a structured, accurate, and versatile Backoffice & Customer Care Employee for Label Kiki. In this role, you are the silent force behind our success. You are constantly working to ensure that our logistics, inventory, and customer service run flawlessly, both for the business and private markets.
What are you going to do?
- Webshop Management (Backend): You will spend a lot of time working on our websites (both B2B and B2C) and ensure that everything on the backend is correct and up-to-date.
- Inventory & Warehouse Management: You know exactly what we have in stock and ensure that the inventory is always 100% accurate. You also keep the warehouse tidy and organized.
- Reporting & Purchasing: You generate a monthly report to determine which jewelry items need to be reordered. You monitor this closely so that our customers never miss out on our bestsellers.
-
Order Processing: You are responsible for all incoming orders (B2B and B2C). You
prepare packages meticulously so that the customer always receives a gift. - Customer Care: You are the first point of contact for our private customers. Via email and WhatsApp, you answer questions, solve problems, and provide excellent service.
- Incoming Goods: When a new collection arrives, you ensure it is processed neatly, counted, and placed in the correct location in the warehouse.
- All-round Support: You support the sales team where necessary and switch quickly between logistics, planning, and inventory management.
-
Webshop Management: You spend a lot of time working on our private and business webshop and
will independently make adjustments to the website. You ensure that new collections are online on time and perfectly presented.
We are looking for
- MBO+/HBO working and thinking level.
- You work in a structured manner, are organized, and are a real stickler when it comes to stock and systems.
- You are extremely customer-friendly, service-oriented, and communicate pleasantly (via email, WhatsApp, and phone).
- You can maintain a good overview and effortlessly switch between logistics, planning, and customer contact.
- Affinity or experience with the backend of webshops (such as Shopify and Woocommerce) is a big plus.
- You are a real go-getter, have a sense of responsibility, and keep a cool head in a fast-growing environment.
- You enjoy hard work, but are also always up for some fun.
What you get in return
- Working for one of the most beautiful jewelry brands in the Netherlands, located in the heart of Venray.
- A new, trendy, and dynamic workplace with a friendly young team.
- Complete freedom to develop your creative ideas and direct influence on our sales and brand experience.
- Direct impact on our (international) growth strategy.
- A nice discount to make your wardrobe jewelry-proof.
- Hours and days by mutual agreement and, of course, a market-conform salary.
Are you enthusiastic after reading this vacancy and can you already see yourself working with our friendly team on a beautiful jewelry label? Then apply now at Label Kiki.
Mail your motivation letter, CV and portfolio to Kiki Gommans at kiki@labelkiki.com
